STORE POLICY
PLEASE ENSURE THAT YOU READ OUR STORE POLICY THOROUGHLY BEFORE PLACING AN ORDER FOR THE BEST SHOPPING EXPERIENCE. BY PLACING A ORDER ON OUR WEBSITE YOU ARE AGREEING TO THE TERMS IN OUR POLICIES.
SHIPPING & RETURNS
UK SHIPPING
ONCE ORDERS ARE PLACED PLEASE ALLOW 5-7 DAYS PROCESSING TIME
Shipping to the UK is 7-10 day on our raw and virgin bundles.
Shipping with our ready to ship units would be shipped out the same day with orders made by 12noon and the next working day with any order after 12noon.
Our ready to ship wigs are estimated to arrive with you in 3-5 working days.
INTERNATIONAL SHIPPING
ONCE ORDERS ARE PLACED PLEASE ALLOW 5-7 DAYS PROCESSING TIME
All raw and virgin units would be shipped out with-in 10-14 working days.
Our ready to ship wigs would be shipped out the next working day and is estimated to arrive to you with-in 7-10 working days.
ORDERS WILL NOT BE PROCESSED OVER THE WEEKEND OR DURING BANK HOLIDAYS
IF YOU HAVE A SPECIAL EVENT PLEASE ENSURE THAT YOU PLACE YOUR ORDER WITH-IN A RESONABLE TIME TO AVOID ANY DISAPPOINTMENT.
RETURNS & EXCHANGE POLICY
We have a STRICT NO RETURN OR REFUND POLICY DUE TO HYGEINE AND PRODUCTS POSSIBLY BEING TAMPERED WITH. PLEASE ENSURE THAT YOU ARE ORDERING THE CORRECT LEGNTHS AND QUANTITIES AT THE CHECKOUT.
For the best experience with our hair please ensure to follow our hair care instructions that are included in your packages.
For basic enquires please feel free to contact us through our Instagram Dm @Crownluxeextension and a member of our staff will get back to you.
For enquires regarding your order please contact us through our email :Crownluxeextension@gmail.com and add your order number.
Please note that shipping updates will be provided via email.
WE SHIP ALL ORDERS THROUGH ROYAL MAIL. Please note that once your order is handed over to royal mail, WE ARE NOT RESPONSIBLE FOR LOST, DAMAGED OR STOLEN PACKAGES. Please contact your local royal mail depo if you encounter a problem.
Please make sure that your address and contact details are all correct at the check out as we are not responsible for making sure this is correct. IF YOU HAVE MADE A MISTAKE PLEASE SEND US A EMAIL WITH YOUR ORDER NUMBER AS SOON AS POSSIBLE WITH THE CORRECT ADDRESS AND CONTACT DETAIL TO AVOID FURTHER ISSUES.
WE ARE NOT RESPONSIBLE IF YOU HAVE NOT ENTREDED THE RIGHT ADDRESS AND PACKAGES ARE SENT TO THE WRONG ADDRESS.
ALL ADDRESS CHANGE SHOULD BE DONE WITH 12 HOURS OF PURCHASES.
THANK YOU AND WE HOPE YOU HAVE THE BEST EXPERIENCE SHOPPING
WITH CROWN LUXE HAIR x